1. Scope of this policy
This Privacy Policy applies to REWORN services, including account registration, listings, chat, transactions, and support requests. By using our platform, you agree to the data practices described in this policy.
If local law in your region grants stronger privacy rights, we will apply those rights where required.
2. Information we collect
We collect data you provide directly and data generated when you use the platform.
- Account details such as name, email, phone number, and password.
- Profile and listing content such as item photos, descriptions, size, and condition.
- Transaction and shipping details needed to complete swaps, sales, or donations.
- Messages, reports, and support requests submitted through our channels.
- Technical data such as browser type, device information, pages visited, and session timestamps.
3. How we use information
We use personal data to operate REWORN safely and effectively for all users.
- Create and manage user accounts.
- Publish and display listings and profile information.
- Enable communication between users and support teams.
- Process transactions, settlement flows, and dispute handling.
- Detect fraud, abuse, and policy violations.
- Improve performance, accessibility, and feature quality.
4. How we share information
We do not sell personal data. We only share information when needed to run the service or comply with legal obligations.
- With other users when your profile and listing details are visible in the marketplace.
- With service providers that support hosting, payment operations, and communications.
- With logistics or partner organizations for delivery and donation processing.
- With authorities when required by law, court order, or legal process.
5. Retention and security
We retain data for as long as needed to provide services, resolve disputes, enforce our terms, and satisfy legal requirements. Retention periods depend on data type and legal obligations.
We apply technical and organizational safeguards to protect your data. No system is fully risk free, so users should also protect their own account credentials.
6. Cookies and analytics
We use cookies and similar tools to keep sessions active, remember preferences, and understand platform performance. You can control cookies through your browser settings, but some features may not work as intended if cookies are disabled.
7. Your rights and choices
Depending on your location, you may have rights to access, correct, delete, or limit use of your personal data.
- Update profile details directly in your account settings.
- Request account deletion by contacting our support channel.
- Opt out of optional marketing communications at any time.
We may ask for identity verification before processing specific requests.
8. Contact us
If you have privacy questions or requests, contact us through:
- Email: reworn@gmail.com
- Phone: +62 823 4567 7890
- Address: Tangerang, Indonesia
We may update this Privacy Policy as our service evolves. Material changes will be reflected by updating the date at the top of this page.